FAQs
How do I make an exchange?
Return your unworn items to us an.
You will receive an automatic refunded when your package is received, checked and accepted.
Your account will be credited for by our secure payment partner.
You will receive an email confirming the refund.
Please order new items online at luluonamission.co
How will I receive my refund?
Return your unworn items to us an.
You will receive an automatic refunded when your package is received, checked and accepted.
Your account will be credited for by our secure payment partner.
You will receive an email confirming the refund.
Can I cancel my order?
Once you have confirmed your order, you cannot cancel it.
When you have received your items you may apply for a refund or exchange.
Can I change my order?
Once you have confirmed your order, you cannot change it.
When you have received your items you may apply for a refund or exchange.
What are the delivery times for my order?
Your order will be prepared within 3 working days.
Delivery timeframes are dictated by our partner FEDEX.
Shipping to Asia takes approximately 3 working days.
Shipping to Europe takes approximately 6 working days.
Shipping to the USA takes approximately 7 working days.
For faster shipping, you can opt for express shipping at cart.
Which countries do you deliver to?
We want customers all over the world to be able to enjoy our products.
We have payment and shipping options for most countries. If your country isn't available, please contact customer service and we will try to accommodate your order.
We primarily ship to France, Austria, Belgium, Switzerland, Germany, Denmark, Finland, United Kingdom, Ireland, Italy, Luxembourg, the Netherlands, Norway, Portugal, Sweden and the United States, Canada.
For most countries, customs duties or other local taxes such as import duties or state taxes are likely to be payable. The payment of these rights and responsibilities are the responsibility of the customer.
How long do I have to make a claim concerning a luluonamission.co order?
If you are experiencing any problem with the delivery of your order please track you order via the FEDEX link in your confirmation email.
If you do need to make a claim, you must contact our Customer Services Department within 30 days by visiting the Contact Us page at the bottom of website.